Terms & Conditions
For any items purchased from our online store, we aim to have these delivered
to you within 7 working days. However, due to the amount of work that goes into
our handmade scarves, we ask that you may allow 28 working days for delivery
should we need to make a particular design to order for you.
UK delivery: FREE
Europe: £6.00
Worldwide: £10.00
to you within 7 working days. However, due to the amount of work that goes into
our handmade scarves, we ask that you may allow 28 working days for delivery
should we need to make a particular design to order for you.
UK delivery: FREE
Europe: £6.00
Worldwide: £10.00
Returns
We hope you will be 100% happy with any purchase from Armitage Design.
However if for some reason you need to return your Armitage Design product,
please ensure that the item is in completely unused condition, in original
packaging, with all tags attached, and sent back to us within 14 working days.
We are unable to accept returns and refund money which fail any of the
previously mentioned requirements. The postage costs to return the product will
be the customers responsibility. Please contact us either by phone, or email
before returning any product, with your reason for the return.
Distance Selling Regulations 2000 - UK CUSTOMERS
Under the Consumer Protection (Distance Selling) Regulations 2000 ("the
Regulations"), UK customers have the right to cancel an order placed with us
within 7 (seven) working days of receipt of the goods although we have extended
this period to 14 days, This does not include items that have been personalised or
made to your specifications; video recordings, food or other
items that you have unsealed; or cost of carriage. The Regulations are designed
to protect consumers when buying products by mail order or over the internet as
opposed to in person in a shop.
To cancel an order under the Regulations you must notify us in writing by
first-class post, fax, or E-mail, quoting your name, address and contact
telephone number. Our Company Details and address for postal notification of
cancellation, any written complaints, and for returning goods can be found on
our contact page.
The effect of the Regulations is to allow a UK customer to withdraw from the
contract as if it had not been made. However, there are certain important
conditions and limitations. Please read them carefully. These are:
However if for some reason you need to return your Armitage Design product,
please ensure that the item is in completely unused condition, in original
packaging, with all tags attached, and sent back to us within 14 working days.
We are unable to accept returns and refund money which fail any of the
previously mentioned requirements. The postage costs to return the product will
be the customers responsibility. Please contact us either by phone, or email
before returning any product, with your reason for the return.
Distance Selling Regulations 2000 - UK CUSTOMERS
Under the Consumer Protection (Distance Selling) Regulations 2000 ("the
Regulations"), UK customers have the right to cancel an order placed with us
within 7 (seven) working days of receipt of the goods although we have extended
this period to 14 days, This does not include items that have been personalised or
made to your specifications; video recordings, food or other
items that you have unsealed; or cost of carriage. The Regulations are designed
to protect consumers when buying products by mail order or over the internet as
opposed to in person in a shop.
To cancel an order under the Regulations you must notify us in writing by
first-class post, fax, or E-mail, quoting your name, address and contact
telephone number. Our Company Details and address for postal notification of
cancellation, any written complaints, and for returning goods can be found on
our contact page.
The effect of the Regulations is to allow a UK customer to withdraw from the
contract as if it had not been made. However, there are certain important
conditions and limitations. Please read them carefully. These are:
- Cancellation must be in writing, by first class post, fax, or e-mail. A
telephone call is not sufficient. - You must return the goods to us at your expense (including all
packaging, product boxes, etc.) unopened and in exactly
the same condition in which the goods were supplied to you. This means that you
must not destroy or dispose of the packaging in which the goods are supplied
until you know that you do not intend to return the goods. - Please note that proof of posting is NOT proof of receipt. You are liable for
the goods until they are delivered to us, and we will not reimburse you until the goods are
returned to us in good (fit for resale) condition. We strongly advise you to use
Royal Mail Special Delivery or other insured and tracked delivery service for
this purpose in order to be sure that any goods returned are delivered safely to
us. - If goods returned to us are found to be damaged, we will not refund any
money. We will tell you this in writing by letter, fax, or e-mail. The goods
will then be kept at our premises for 90 days from the date of that written
notice, after which time we will dispose of them without any further notice to
you. You may collect the goods from us before the expiry of the 90-day period,
if you wish, or you may pay us to return them to you as long as you tell us in
writing before the expiry of the 90-day period.
These conditions do not affect your statutory rights.
